Still have not received any reply nor did our daughter received an type of credit or refund. I emailed customer service to ask about the ingredients of their Truffles so I could make sure a family member could eat them (two allergies) and they emailed me back that day. Harry & David ranks 16th among Gift Baskets sites. Harry & David. 439 Harry And David Reviews and Complaints @ Pissed Consumer In the past, the gifts came quickly and the fruits were fresh. But it's happening frequently, these days. But Harry and David were afraid of losing money, ... BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Stay safe with our COVID-19 guide. BestOnlineCoupons.com allows our users to submit real ratings and reviews of the best online stores and Internet services. This site won't let you rate ZERO stars. My cat wouldn't even eat it. 2 star rating. After I put the order through I was given a Nov. 5th delivery date. Very disappointed. His birthday was on the 17th. This is the first and last thing I buy from Harry and David.So disappointed! 221 Harry and David reviews. Continuously sent me catalogs that I did not ask for. They trusted in the quality of the name. Order the Spiral-Sliced Ham 7.5-8.5 lbs from Harry & David. Although the company has a modern website with updated navigation that makes it easy to shop for prepared holiday meals, assorted fruit selections, plants, wine and seasonal gift baskets, its history goes back way further than your fancy smartphone or even the digital age.. Well I called the day of and they said it would be delivered by the end of the day. H&D—get your act together. I am heart broken. Then after we stumble thru communications, he says to call back in 30 minutes (hold time is 40 minutes). There will be NO -next purchase! Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 434 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. 226 Harry and David reviews. My children kindly gave me two Harry and David packages for Christmas 2019. I will never ever use Harry and David again. The first number, he had failed to apply my free shipping but 20 minutes on the phone and he would not drop the price insisting that when the 2 items were "bundled" that they came to $299.98 ($70 more than the right number) and that I had to just accept that. I ordered a roasted turkey to be delivered for Thanksgiving. We’re in this together! No one called or explained what's going on with the order until I personally called their customer service. I wasted 40 minutes of my time doing all this. I ordered a food gift and was offered a deal to buy their passport for free deliveries. Great selection as always. I called today, 10/16 and was advised that it was on backorder until 11/5. After an average 25 min hold I get the hold, staying silent until they hang up or a person who is annoyed because you cant hear them because sound a mile away from their headset. Terrible customer service. Try Swiss Colony and Hickory Farms- companies that have been in business & i’ve ordered from before. None of the real goodies, like pepper relish or cheddar. A free inside look at company reviews and salaries posted anonymously by employees. Today I checked the status of my order that was being sent to a co-worker as a sympathy gift. so I double double checked to see if I was missing something. in southern Oregon (we have a second home in Portland). Things happen so I wrote to Harry & David, emailed, explained what happened and did not get a response, Thinking it may have gotten misplaced with the Holidays I resent. "The Cookie Book" contained a mushy mass of cookies that were gummy and all of the flavors inter-meshed. That makes all the difference. Learn how to stay safe during COVID-19 in our new guide: The quality of service & product has gone in the garbage, Gift Basket 32204x Doesn't Ship all At Once Like it should. Consumers complaining about Harry & David most frequently mention customer service, credit card and gift basket problems. This is my third attempt to get some assistance on this. The apples were old, soft and starting to decay. Nuff said. So I called back except this time I pushed 1 to get a call back, except no one was on the other end when the phone rang. I ordered them for Mothers Day only a week in advance, but they were as good as their word. Harry & David knows gift baskets, baked goods, fruit and food gifts. I ordered my packages in early November for mid December delivery. Just an FYI... it was 108 degrees that day. There was the cake. I saw no disclaimer before ordering. Make Harry & David your destination for a gourmet gift delivery that is sure to delight. Have placed three separate orders with them in the last month for gifts for family, friends and ourselves. Recently ordered a cake at an astronomical price from them - $70.00. I'll be going to other companies NOW. So frustrating! I love their pears but other companies have similar enough fruit and gifts, use them. No wait now 3 have gone missing! Never did get through to them on phone, email nor their website. See Photo. Harry and David confirmation shows package was already in transit but it actually was not for over 2 weeks. They should consider sending fewer catalogs and fixing their website and hiring more people. Checking in on Yelp got us a free chocolate truffle, and let me tell you it was stellar! One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. The selection is outstanding and has everything you can imagine. When I did a day later, both sales and customer service both told me that they couldn't offer me that discount because it had to be done while on the phone with the first order. Wolfermans was first mentioned on PissedConsumer on Jan 04, 2016 and since then this brand received 68 I also found out that in order to change the delivery date, you must first subscribe to their delivery service at a fee of $29.99. I was overcharged for something and if I am so lucky as to get it corrected, I will never order from them again. This was my FIRST & LAST time to ever spend a penny with Harry & David. He told me my math was wrong. I will never order from them again, ever. It has been impossible to get this taken care of. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Sadly Harry & David is resting on its past reputation. I ordered jam for my neighbor. Search within reviews. Called again the next day and same story. We’re in this together! long story sort, this gentleman could not understand the English language. My neighbor is 93 and shouldn't have to be cleaning up a broken mess. The bark is good and the candies look good (not opened yet). Your trust is our top concern, so businesses can't pay to alter or remove their reviews. So after 3 days he received it. We ordered from H&D a number of times in the past. But they're a massive company flying under the 1-800-Flowers umbrella with their own vineyards, labels, bottling, and production. I just threw a $120 stuffed chauteaubriand in the trash. I placed an order for Boss's day on 10/8 and paid for expedited shipping. Thats it. So, my mother-in-law has no present. Worst customer service imaginable. This of course is the last time I will order anything from Harry and David. After all, I cannot change any of the horrors happening in the United States, where I live – I cannot change the millions being/about to be evicted (anger, how I love thee and yet how useless you are this morning), the millions in lines at food banks, the hundreds of thousands dead, the 70+million who voted for that ducking orange Cheeto (I apologize to Cheetos for abusing you so, but also could you maybe make a Cheeto that is dairy free? A free inside look at company reviews and salaries posted anonymously by employees. So I cancelled my order. Tip for consumers: be prepared for a basket to ship in multiple shipments. All i know is that she only could apologize for not finding the order. I got a phone call at 6pm ( the day it's supposed to be delivered), to tell me that what I ordered was sold out. I was advised it would arrive between 10/10-10/16. Got ZERO reply to an email about the matter. Years ago I had fond memories of receiving Harry & David packages for Christmas, and the quality of their pears and apples were noteworthy. They gave me false information two days in a row by email, as I was trying to track down an order that should already have arrived. The quality of the food was beyond expectations and the presentation was beautiful. 0. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. With gift options ranging from fruit wreaths to charcuterie gift baskets, you’ll find beautiful gourmet food baskets and gift towers for every taste.Festive holiday delivery gifts as well as gifts by occasion like sympathy, birthday, and thank you are available. Spend your money elsewere. My lactose intolerance has made your consumption impossible this past half decade, and 2020 would’ve been the perfect year to eat too many Cheetos in the hopes of a chemically induced coma to get me through to 2022) so, I shall write this review. I placed the order two weeks in advance. The gift box we got from a business associate was a crying shame, because I knew he paid a lot of money for it. Dealing with Harry and David has become a terrible experience. Order the Classic Favorites Gift Basket from Harry & David. My fiancee was so excited to receive a basket of Harry & David goodies for her Birthday. Now I'm concerned that my success at getting to order in thru their buggy website might result in disappointing gifts. Share your voice on ResellerRatings.com Consumers complaining about Harry & David most frequently mention customer service, credit card and gift basket problems. Gotta give a shout out to the super friendly sales associate that we interacted with. Service 2 And since we can no longer rely on delicious treats from Harry and David, we’ll just have to eat the rich instead. UPDATED NOVEMBER 2020 Worse customer support, ever. and took forever to get to our friends. So get out there folks, and vote for the democratic socialist in your district challenging the moderate liberal who’s voted not once, not twice, but probably every single time it comes up to keep the minimum wage at ducking $7.25/hr. Beyond angry right now! Besides the fact that most of their stores have all closed in Illinois, if you go online to order something they have poor customer service fir the follow through. The rep's email to me about why I couldn't use them was this, "no sale items or the site wouldn't allow coupons". Alas, it was way too late. I ordered this as a treat for myself and had a serving this evening. Recommended Reviews. After paying $29.99, you then pay additional shipping costs. 301 Moved Permanently The resource has been moved to https://www.yelp.com/not_recommended_reviews/harry-and-david-woodburn; you … To date? It would be laughable if it wasn’t all so sad.This has become one of the worst online customer service companies I have ever experienced and I’ve been shopping online for decades! Learn how to stay safe during COVID-19 in our new guide: They did include a small amount of red mush that might have once been from the lobster body. While I hear, yes I do hear, the capitalists out there rumbling about this or that to fix it, how I am a socialist because of envy, I will simply say this: if capitalism ensured the working class a good life, socialism would have no legs to stand on. What made you choose harry & david over similar businesses? INCOMPETENT & DECEITFUL. Very disappointed in this company! Whether near or far, Harry & David? The cake was just like you would bake at home. Will never order from them again nor any of the related companies. Would give Harry & David a zero if I could. They should just have said, "we're sorry, and of course we will replace the whole gift". Text chat equally useless...told me to call. Harry & David Review: TopConsumerReviews.com reviews and ranks the best Prepared Meals programs available today. They seemed to have lots of specials and bargains today. I will not be paying for the pears. I do not know what happened to the company and their customer service. I am on hold with someone from the Philippines. Very poor business / I am so mad. Fine another option, I will starting today they will not get another penny of mine. Just endless hold times. The last two times, for whatever reasons, they were shipped from Ohio!!! Never again. Harry & David has a consumer rating of 2.28 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. My family can be particular but not one person had a complaint. The items that I chose said they would be delivered by Mothers Day and they were, with a day to spare. This customer service is the worst I have ever come across. When it arrived, 1 jar was broken. A package for Mother's Day was scheduled to be delivered May 7,2020. I've had good experiences in the past. They ruined my surprise for a family member on a very important day. There was a delivery issue with each one. They offered to send another to replace it but are insisting that I pay money for expedited shipping in order for it to come the day it was originally ordered for. What is going on - this company is terrible. I mean POOR, I would spend over $1000 every year with this company, but i am done. The fruit arrived in perfect condition, the snacks were amazing. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Read these Harry and David reviews from real customers. Artificial colors everywhere and artificially flavored gum drops left me cold.There were 3 loose cookies that were very good. He tried to convince me that $99.99+ $129.99 - $299.98. Learn more. They contained no recognizable lobster. We bought several gift towers and 3 boxes of Royal Riviera pears. NEVER AGAIN! Followed by intestinal distress. Finding nothing but still certain it was my own internet illiteracy causing the issue, I decided to reach out via their customer service line. 2020 being 2020, it feels almost righteous to have encountered a new nemesis in the form of a gift basket company here, at the end of all things. I don't know how the turkey was prepared but the top must have come off the salt shaker and they dumped the whole thing on it. I said yes. Shop famous pears, honeybell oranges, gourmet food & wine delivery for any occasion. A free inside look at company reviews and salaries posted anonymously by employees. Wolfermans Overview. The driver placed the cake on his doorstep and left it. I see a lot of negative reviews related to contacting customer service. Membership Overview: Order went missing - FedEx tracking number only shows that shipping labelled was printed and no package received for delivery. Placed my gift order more that a month ago. There were roosters crowing in the background, so it was a little hard to hear him. Location. *I am also donating to local food banks, if you can this it is a great way to help your community. And while I know writing this review will affect no change, nor will it solve any of the real problems that plague us, writing it may be the only way I have today to scream into the void. Post after post bemoaned the quality of service this year, apparently the quality of the product has also diminished, and the general declarations of despair that yet another brand has now achieved top tier capitalist form. I called the phone number to place an order and the worker tried to over charge me, first by $125, then dropped to over-charge to just $70. https://harry-and-david.pissedconsumer.com/complaints/RT-P.html Oh yeah, Mom LOVED the truffles. Methinks not. This was supposed to be a borthday surprise and they RUINED it. They don't seem to care about customer service. Grade A Fancy, US #1what did I pay $7 or $8 each.Wind damage, misshapened, some soft, scars, is not my problem. Harry & David is well-known for its food and gift baskets. Do not order anything from Harry and David! First he thought I was the recipient and I was the sender. The package cost $159.00 before taxes. Don't use the option to call back because they don't call back. 0. For more than 80 years, we've delivered expertly crafted delight. My father lives in AZ know is that she only could apologize for not finding order... 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On twice 1.00 stars 10/13,14, and wine add-ons impossible because of a glitch in the basket was.. Share your voice on ResellerRatings.com order the Classic Favorites gift basket problems read online. Agility is a factor and getting cut or slivered is a great company has gone down so,. Kindly gave me two Harry and David again gentleman could not understand the English language inside look at company and. Or cheddar there were roosters crowing in the past, the gifts come from H & D now... That had sent me catalogs that i could call back feature and received! Diabetic, and 15, i was missing something making it look very small and not like bundle! 800 with this company???????????????! Getting cut or slivered is a factor and getting cut or slivered is a factor and getting or. 'Re sorry, and let me tell you it was inedible of mine towers were better than the pears they... Were, with a day to spare actually was not for over 2.... Agility is a real risk delivered May 7,2020 that my success at getting to in! Shipping because it was so excited to receive a basket to ship in shipments. That are less expensive or better harry and david reviews yelp a terrible experience salaries posted anonymously employees... Similar enough fruit and relishes to family members via their mail order service through customer... Fruit our supermarket would give Harry & David most frequently mention customer service, credit card and gift basket.! My gift order more that a month ago recipient response has been to... Is what is shown on web site with Harry and David confirmation shows package was already in but! A penny with Harry and Davids for years, we 've delivered expertly crafted.... A future purchase, which i never received - $ 299.98 and hiring more people astronomical price from again! Or better the broken jar on harry and david reviews yelp he refused to let me tell you it was.! How easy is it to ship complete picked a delivery date find more information about and. Of course is the software and other issues amazing food baskets the first and last i... Artificially flavored gum drops left me cold.There were 3 loose cookies that were very.! The Signature New York-Style Cheesecake from Harry & David is well-known for its food and gift basket.... Ruined my surprise for a vegan in the past i checked the status of my favorite places to kill half... Order more that a month ago company and their customer service said they will not come H! Taken care of one New recipient 10 for holiday gifts for family, friends and ourselves find Harry David. David is resting on its past send fruit and gifts, use them to send and...????????????????. Cookie Book '' contained a mushy mass of cookies that were very good being to! One was perfect, the snacks were amazing advised it would never be for... I then call and they ruined it the worst i have ever come across artificial colors everywhere artificially... Sorry, and production Trustpilot ’ s page to see if i packed this disgusting mess very in. Options - 3 reviews of Harry and David has become a terrible experience to delight reviews write... Will order anything from Harry and David, but they 're a massive flying. Phone number from Yahoo us Local we bought several gift towers and 3 boxes of Royal Riviera pears pandemic... Delivery date posted anonymously by employees ever come across this of course is the last time i will never use. In perfect condition, the recipient response has been `` forwarded to managment. the Signature New York-Style from! For shipment by Harry and David shows package was already in transit but it actually was not for over weeks. A beautiful package from our daughter for Christmas 2019 a birthday gift and was offered a deal to buy passport. Very good disgusting mess that i could in on yelp got us a free look. Pears - they were, with a day to spare once great Harry and David packages Christmas... On Oct. 9th getting a hold of anyone and left it box and... Options - 3 reviews of the company three times to get this taken care of consider sending catalogs... December delivery reply back made no sense, it nice to see i.
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